Wednesday, April 10, 2013
Deliveries: Why we need the Telephone Number....
Even if you think the person receiving the flowers is home sick in bed, you'd be surprised how often they are NOT home when we try to deliver. (Maybe out on a medicine run to the pharmacy?)
Having the ability to call first helps us to better schedule deliveries to various areas, make sure we find the recipient at home and that they receive the flowers.
Deliveries become even more difficult in some parts of the county with unmarked driveways, unpaved roads, unmarked houses, etc. Today my delivery person encountered huge rocks and a stream running across a "road" in Frederick county. If we can communicate with the recipient, they may be able to give us better directions to their home, and warnings if there is a bridge/ road closure, or possibly even an overly-friendly St. Bernard on the premises.
A cell and house phone number is preferred, especially the cell phone. I cannot count the number of times we have called and called a home number, got the answering machine, left messages, only to have no response. Once we get the cell number, we call and find out the person has been home all day! No one checks their home answering machine anymore. Pretty much everyone has a cell phone and it is with them throughout the day.
This also goes for the sender....When we ask for a phone number where you can be reached, if you are not home and are at work, please give us the work number. If we have any questions about your order and can't get ahold of you, your order will not be processed until we can get that answer.
And one last example of the wonderful world of rural deliveries: